Terms of Purchase
Last Updated: August 29, 2026
At Sarvelune, we are committed to making shopping for our carefully selected collection of home, lifestyle, toy, décor, and everyday goods simple, dependable, and secure. These Terms of Purchase describe the conditions that apply to orders, payments, pricing, shipping, cancellations, and other purchases made through our website.
By submitting an order through Sarvelune, you acknowledge that you have reviewed and accepted these Terms of Purchase, together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and all other policies made available on our website.
1. Currency
All transactions completed through Sarvelune are processed in United States Dollars (USD).
Unless another currency is expressly identified, all prices shown on our website, during checkout, and within order confirmation messages are displayed in USD.
When your bank account or selected payment method uses a different currency, your bank or payment service provider may apply currency conversion rates, exchange fees, international transaction charges, or similar costs. Sarvelune does not set and is not responsible for charges imposed by banks, card issuers, PayPal, or other payment providers.
2. Accepted Payment Methods
We provide several secure and convenient options for customers to complete their purchases.
Depending on availability at checkout, payment methods may include:
-
PayPal
-
Major credit cards
-
Major debit cards
-
Apple Pay
-
Google Pay
-
Other payment options displayed at checkout
The specific payment methods available to you may differ based on your location, device, or the services supported by the relevant payment provider.
Every transaction is subject to authorization and approval from the applicable payment provider.
3. Pricing
We take reasonable measures to keep the prices displayed on our website accurate and current.
Prices may be changed at any time without advance notice. Once your order has been successfully submitted and accepted, however, the amount displayed in your applicable order confirmation will be the price used for that purchase.
Promotional prices, discount codes, coupons, and special offers may have separate conditions and may not be combined with one another unless we specifically indicate that they can be used together.
4. Taxes, Duties & Additional Charges
Where required under applicable law, taxes may be calculated during checkout according to the shipping destination of your order.
International deliveries may also be subject to customs duties, import taxes, brokerage charges, handling fees, or other amounts assessed by authorities in the destination country or region.
Unless we expressly indicate otherwise during checkout, responsibility for these additional charges belongs to the customer.
5. Order Placement
By placing an order, you confirm that:
-
The details you submit are accurate and complete
-
You have authorization to use the selected payment method
-
The billing and delivery information provided is correct
-
You agree to pay the complete purchase amount shown at checkout
Once your order has been submitted, we may send an order confirmation to the email address entered during checkout.
Receiving an order confirmation does not necessarily mean that your order has received final acceptance or that the products have already been dispatched.
6. Order Acceptance
Sarvelune may reasonably accept, decline, restrict, or cancel an order when circumstances make such action necessary.
Examples of situations in which we may take such action include:
-
A product becomes unavailable or is out of stock
-
A price or product detail has been displayed incorrectly
-
Payment authorization is unsuccessful
-
Fraudulent or unauthorized activity is suspected
-
Customer or shipping details are incorrect
-
An order is inconsistent with our applicable policies
If we cancel an order after payment has already been successfully collected, the applicable payment amount will be returned to the original payment method.
7. Payment Authorization
Your selected payment method may be charged or temporarily authorized when the order is submitted.
If payment authorization fails, a transaction is declined, payment is reversed, or the transaction otherwise cannot be completed, we may not be able to continue processing the order.
Sarvelune is not responsible for processing delays caused by banks, financial institutions, payment providers, or incorrect payment information submitted by the customer.
8. Toys, Age Recommendations & Adult Supervision
Some products sold by Sarvelune may include recommended age ranges or other age-related instructions.
Before purchasing an item for a child or allowing a child to use it, customers should review all relevant product descriptions, instructions, warnings, safety information, age guidance, and any additional information supplied with the product.
Certain toys and other items may include small components or may require suitable adult supervision while being used.
Parents and guardians are responsible for deciding whether an individual product is appropriate for a child's age, ability, and personal circumstances.
9. Product Safety
Customers should carefully read and follow all instructions, safety information, precautions, and warnings included with the products they purchase.
Every product should be used only in accordance with its intended purpose and recommended method of use.
If a product indicates that supervision is required, or when responsible adult supervision would reasonably be appropriate, children should only use that product under the supervision of an adult.
10. Order Changes & Cancellations
We aim to begin preparing orders as soon as reasonably practical after they are received.
If you would like to request a change to or cancellation of an order, please contact us at:
We recommend reaching out as soon as possible after your order has been submitted.
Because fulfillment may begin shortly after an order is received, we cannot promise that a modification or cancellation request can be completed once processing has started.
If your order has already shipped, it will generally no longer be eligible for cancellation. In such circumstances, you may need to return the product after receiving it in accordance with our Return & Refund Policy.
11. Shipping
Orders are shipped according to the conditions described in our Shipping Policy.
Order processing and delivery periods may differ depending on inventory availability, destination, shipping carrier operations, customs procedures, and other events that are outside our reasonable control.
Any shipping or delivery timeframe we provide is an estimate only and should not be treated as a guaranteed arrival date.
12. Order Tracking
Once tracking details become available for your shipment, they will generally be sent to the email address connected with your order.
After a shipping label is generated, the carrier may require additional time before tracking updates or shipment movement becomes visible within its tracking system.
13. Returns & Refunds
Qualifying purchases are covered by our 30-day return policy.
Every return must satisfy the requirements, procedures, and conditions stated in our Return & Refund Policy.
Once an approved returned item has been received and inspected, any eligible refund will generally be sent back to the payment method originally used to make the purchase.
Banks, card issuers, and other payment providers may take additional time to display the completed refund in the customer's account.
14. Optional Checkout Services
Sarvelune may make optional checkout features such as Shipping Protection or Tipping available to customers.
These options are entirely voluntary and are not required in order to place or complete an order.
They will only be included with a purchase when the customer actively chooses them during checkout.
Further details are available in our Shipping Protection & Tipping Policy.
15. Product Availability
Every product displayed through our website is offered subject to availability.
We may adjust available inventory, discontinue individual items, or otherwise change product availability at any time without prior notice.
If a product becomes unavailable after your order has been submitted, we may contact you regarding possible alternatives or provide a refund for the unavailable item.
16. Product Information
We make reasonable efforts to accurately present product photos, descriptions, dimensions, specifications, colors, recommended ages, sizes, and other relevant product information.
Nevertheless, slight differences may arise because of photography conditions, lighting, screen or device settings, production revisions, or comparable circumstances.
Small variations that do not materially interfere with a product's normal intended function or use may not be treated as defects.
17. Fraud Prevention
To safeguard both our customers and our business, we may examine transactions that display signs of potential fraud, unauthorized activity, or other suspicious conduct.
We may request additional information or verification before an order is approved for fulfillment.
When an order cannot be reasonably verified, fulfillment may be delayed or the transaction may be cancelled.
18. Chargebacks & Payment Disputes
If you encounter an issue involving a purchase, we encourage you to contact our customer support team first at:
We will make reasonable efforts to address legitimate concerns involving orders, transactions, shipping, payments, or refunds directly with you.
Initiating a chargeback while a refund request or customer support case is already under review may create additional processing delays.
Nothing in this section is intended to restrict or reduce any consumer rights provided by applicable law or by the customer's payment provider.
19. Limitation of Purchase
Unless specifically stated otherwise, products purchased from Sarvelune are primarily intended for personal or household use.
We may restrict or cancel quantities where we reasonably believe that items are being purchased for unauthorized resale, commercial redistribution, fraudulent purposes, or other improper activity.
20. Changes to These Terms
We may revise these Terms of Purchase periodically to reflect changes to our business operations, payment methods, policies, services, or applicable legal obligations.
The current version will be made available on our website together with its most recent update date.
21. Contact Us
If you have questions about an order, purchase, payment, or these Terms of Purchase, you may contact us through the information below:
Email: support@sarvelune.com
Phone: (609) 798-7623
Website: https://sarvelune.com
Company: Nikken Hong Kong Limited
Address: RMS 1318-20, HOLLYWOOD PLAZA, 610 NATHAN RD, MONG KOK, HONG KONG