Shipping policy
The Sarvelune Promise
At Sarvelune, we believe a reliable everyday shopping experience begins with attentive service and careful order management.
That’s why every purchase is handled with care from the time your order is confirmed through final delivery.
To help reduce unnecessary waste while keeping our prices reasonable, many products in our curated assortment are fulfilled through our global shipping network, which has experience handling quality everyday merchandise. This approach helps us provide practical, carefully selected products while maintaining an efficient order fulfillment process.
1. Order Processing & Shipping Fee
Every order is checked before shipment to help ensure it meets our fulfillment and quality requirements.
Processing Time:
1–3 business days
Shipping Fee:
$5.99 flat rate (worldwide)
Please Note:
During periods of increased order volume, including holidays or major promotional events, processing may require up to 5 business days.
2. Estimated Delivery Times
Because certain products may be dispatched from international partner facilities, delivery estimates may vary slightly depending on the destination.
| Region Estimated Delivery Time | |
|---|---|
| United States | 8–15 Business Days |
| Canada / UK / Australia | 11–16 Business Days |
| Rest of World | 13–18 Business Days |
We appreciate your patience — thoughtfully selected quality products may sometimes require a little additional delivery time.
3. Order Tracking
After your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to you.
Tracking Updates:
Please allow around 1–3 business days for tracking details to become active after the shipping label is generated. If tracking does not show movement immediately, this does not necessarily indicate a shipping delay — your package may already be moving through the carrier’s delivery network.
4. Customs, Duties & Taxes
International orders are shipped on a DDU (Delivered Duty Unpaid) basis.
This means:
-
Customers are responsible for any customs duties, import taxes, or other charges assessed by local authorities.
-
Sarvelune is not responsible for delays resulting from customs clearance procedures.
-
Customs fees are uncommon for many general merchandise items but may differ depending on the destination country.
5. Order Changes & Cancellations
We begin preparing orders shortly after purchase so they can proceed toward shipment as quickly and efficiently as possible.
If you need to update your shipping address or request an order cancellation, please contact us at:
within 12 hours of placing your order.
Once an order has entered processing, we may no longer be able to make changes or cancel the shipment.
6. Lost or Damaged Packages
Maintaining a satisfactory shopping experience for our customers remains an important priority.
Damaged Items
If your package arrives with a damaged item:
-
Please send us clear photographs by email within 72 hours of delivery.
-
We will arrange a complimentary replacement as quickly as reasonably possible.
Lost or Stolen Packages
Sarvelune is not responsible for packages reported as lost or stolen after the shipping carrier’s tracking information shows a status of “Delivered.”
If tracking confirms delivery but you are unable to locate your package, please:
-
Check with other members of your household or nearby neighbors.
-
Contact the shipping carrier promptly and submit a claim.
We are happy to provide any available tracking details that may assist with your claim, but we cannot provide refunds for orders that the carrier has confirmed were successfully delivered to the shipping address supplied at the time of purchase.
If you have questions regarding shipping, please feel free to contact us at: