Sarvelune Privacy Policy

Last Updated: August 29, 2026

At Sarvelune, protecting the privacy of our customers and website visitors is important to us. This Privacy Policy describes how we collect, use, safeguard, and disclose Personally Identifiable Information (PII) when you browse, interact with, or make a purchase through https://sarvelune.com.

1. Information We Collect

We collect certain information that helps us provide a secure, convenient, and reliable shopping experience while properly managing and fulfilling customer orders.

Information You Provide

We may collect personal information directly from you when you:

• Place an order

• Create an account

• Subscribe to our email list

• Contact our customer support team

The information we may collect includes:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment-related information (securely processed by third-party payment providers)

Automated Information

When you visit or browse our website, some technical and usage-related information may be gathered automatically, including:

• IP address

• Browser type and device information

• Pages visited and website interaction data

• Information collected through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We may use information collected through our website for the following purposes:

• Order Fulfillment: To process purchases, arrange delivery, and provide order confirmations and shipment tracking details

• Customer Support: To respond to customer questions, inquiries, and requests for assistance

• Website Improvement: To understand how customers interact with our website and improve our curated merchandise, services, site functionality, and overall shopping experience

• Marketing & Communication: When you have chosen to receive these communications, to provide information about products, promotions, updates, and special offers

• Security & Fraud Prevention: To help identify and prevent fraudulent transactions, unauthorized activity, suspicious behavior, or misuse of our website

3. Data Protection & Security

We use reasonable security practices designed to help safeguard the personal information provided to us.

• Secure Transactions: Payment-related data is transmitted using Secure Socket Layer (SSL) technology

• No Card Storage: Sarvelune does not store customers' credit or debit card details on our own servers

• Limited Access: Personal information is accessible only to authorized individuals who are expected to maintain its confidentiality

4. Third-Party Disclosure

Sarvelune does not sell, exchange, or rent your Personally Identifiable Information to third parties for their own independent marketing activities.

Certain information may be shared with trusted third-party service providers that help us operate our website, process payments, fulfill purchases, coordinate shipping, or support advertising activities, provided that these providers are expected to manage such information responsibly and confidentially.

Advertising & Analytics Partners

We may engage third-party advertising and analytics providers that use cookies, tracking pixels, and similar technologies to analyze website activity, measure advertising performance, and help display advertisements that may be more relevant to users.

These providers process information in accordance with their own privacy policies. Depending on the applicable platform or service, you may be able to manage or opt out of personalized advertising through your platform settings or browser preferences.

5. Cookies Policy

Yes, our website uses cookies.

Cookies are small data files stored on your device that help support website functionality and contribute to a smoother browsing and shopping experience.

We use cookies for:

• Essential Cookies: Necessary for important website functions such as the shopping cart and checkout

• Analytics Cookies: Used to help us understand website activity and assess performance

• Marketing Cookies: Used by advertising partners to assist in presenting advertisements that may be more relevant to users

For additional information about cookies used by Shopify, please visit:

https://www.shopify.com/legal/cookies

You may disable cookies through your browser settings. However, doing so may cause certain website features to operate differently or become unavailable.

6. Third-Party Links

Our website may include links to external websites or services operated by third parties. These third parties operate independently and maintain their own privacy practices and policies. Sarvelune is not responsible for the content, privacy procedures, security standards, or practices of third-party websites.

7. California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA:

• Visitors may browse our website anonymously

• A clearly accessible link to this Privacy Policy is provided on our website

• Any revisions or updates to this Privacy Policy will be published on this page

8. Children’s Privacy (COPPA)

Sarvelune offers a curated assortment of everyday merchandise, including certain items intended for family use or that may be suitable for children. However, we do not knowingly collect personal information from children under 13 years of age.

If you believe that a child under the age of 13 has submitted personal information through our website, please contact us promptly so we can take appropriate steps to remove that information.

9. Fair Information Practices & Data Breach Notification

If a data breach occurs, we will:

• Notify affected users by email within 7 business days

• Publish a notice on our website within 7 business days

10. CAN-SPAM Act Compliance

We collect email addresses for purposes that include processing purchases and sending communications connected with customer orders. If you have opted in to receive marketing messages, we may also use your email address to provide promotional communications.

In accordance with the CAN-SPAM Act:

• We do not use deceptive subject lines or misleading sender information

• Promotional emails are clearly presented as marketing communications

• You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails

• Unsubscribe requests are processed promptly

11. Contact Us

If you have questions about this Privacy Policy or about how your personal information is collected, used, or handled, please contact us:

Company: Nikken Hong Kong Limited
Address: RMS 1318-20, HOLLYWOOD PLAZA, 610 NATHAN RD, MONG KOK, HONG KONG
Phone: (609) 798-7623
Email: support@sarvelune.com
Website: https://sarvelune.com